Project Agora - Customer Success Analyst

Customer Success · Kifissia, Attica
Department Customer Success
Employment Type Full-Time

Project Agora, a ThinkDigital Group (TDG) company, is a Media Technology SaaS on a mission to keep the Open Web Open. In our day to day, we work with over 500 top digital Publishers and E-tailers in EMEA supporting them to maximize the value of each of their website visitors.

Project Agora has enjoyed a steady growth of more than 50% a year since founding in 2014. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technologies. We challenge ourselves to work with the best. We are Fat Cow Killers improving process efficiency, Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners, Always Curious exploring ways to innovate and we have Positive Bigfoots carrying self-sustainable digital minded happiness to other people.

To deliver on our noble mission to further grow our Publisher base and expand our offering in more sites, we are looking for a talented Customer Success Analyst. The Customer Success Analyst will have the opportunity to work at the forefront of the advertising industry and become part of one of the leading Ad-Tech & Programmatic Advertising companies in EMEA.

Key Responsibilities:

  • Become a subject matter expert on topics related to online advertising technology, monetization and maximization of user value for our publisher 
  • Utilize our proprietary reporting system and Customer Success software to monitor revenue trend, client health and product rollout progress
  • Prepare data-driven analyses for client calls and Business Reviews to update on performance, and identify revenue opportunities
  • Assist senior members of the team in providing revenue and profitability forecasts for potential partnerships
  • Familiarize with our different platforms and products, provide a feedback loop to
    the Product team on new features and enhancements

Who you are:

  • Bachelor’s Degree in an Engineering/ Data Science or related field
  • Excellent communication skills in English and Greek as minimum
  • Passion for digital advertising, internet trends and continual learning
  • Strong analytical skills, ability to transform data into actions
  • Problem solving mindset, being proactive on improving processes and tools

Who You will be working with:
The Customer Success unit at Project Agora is responsible for nurturing and growing existing
customer relationships, with the mission to maximize customer lifetime value.

What we offer:

  • A competitive salary based on experience and skills 
  • A super competitive performance-based bonus scheme
  • A budgeted training and professional development plan
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team. Project Agora Company is part of TDG (ThinkDigital Group), recognized as a Great Place to Work® for 2021.
  • Health Insurance Scheme
  • Fresh fruits & best selection of tea everyday

Additional Information

  • Τype: Full-time
  • Reports to: Customer Success Senior Manager, Project Agora
  • Location: Athens, Greece

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  • Location
    Kifissia, Attica
  • Department
    Customer Success
  • Employment Type