Project Agora Technical Support Executive

Technical Support · Patras, Achaia
Department Technical Support
Employment Type Full-Time
Minimum Experience Entry-level

Project Agora, a ThinkDigitalGroup company, is a Media Technology SaaS on a mission to keep the Open Web Open. In our day to day, we work with over 500 top digital Publishers and E-tailers in EMEA supporting them to maximize the value of each of their website visitors.

 

Project Agora has enjoyed a steady growth of more than 50% a year since founding in 2014. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technologies. We challenge ourselves to work with the best. We are Fat Cow Killers improving process efficiency, Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners, Always Curious exploring ways to innovate and we have Positive Bigfoots brining self-sustainable digital minded happiness to other people.


To deliver on our noble mission to further grow our Engineering Department, we are looking for a talented Technical Support Executive. The successful candidate will have the opportunity to work at the forefront of the advertising industry, as a member of our Support Team, and provide accurate solutions to our Publishers.

 

Key Responsibilities:

 

  • Onboard Project Agora products for all our new and existing Publishers
  • Provide technical support to our clients
  • Handle communication with all our Publishers through our ticketing system
  • Manage individual deliverables and meet our team’s KPIs
  • Work with internal and external teams in order to provide solutions


Who you are:

 

  • Hold a Bachelor’s Degree in Computer Science, Information Systems or another related field
  • Familiar with web technologies and languages including PHP, HTML/HTML5, CSS3, JavaScript
  • Able to prioritize and deliver in strict deadlines
  • Excellent communication skills in English, both written and verbal
  • Be a voracious learner, having the desire and ability to become a deep expert in hundreds of use cases across multiple products
  • Knowledge of Arabic language (or native speaker) will be a plus


Who You will be working with: 


  • A team with great working culture which embraces autonomy and initiative taking, supporting local media owners against international goliaths 
  • A highly skilled engineers’ team organized in specific structure, interacting with numerous UIs and tools
  • Product and Development teams, in order to provide feedback on our products

 

Personal Objectives


  • Gain deep knowledge of our products covering hundreds of use cases and offer excellent customer services
  • Develop communication skills to efficiently provide our Publishers with your feedback
  • Become an expert in learning new products and ad technologies

 

What we offer:  

 

  • A competitive salary based on experience and skills  
  • A super competitive performance-based bonus scheme
  • A budgeted training and professional development plan 
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic and talented team
  • Health InsuranceScheme
  • Fresh fruits & best selection of tea everyday

 

Additional Information

  • Τype: Full-time
  • Seniority Level: Junior
  • Reports to: Technical Support Manager
  • Location: Patras, Greece


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  • Location
    Patras, Achaia
  • Department
    Technical Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level