PA Publisher Success Senior Manager

Publisher Success · Kifissia, Attica
Department Publisher Success
Employment Type Full-Time
Minimum Experience Manager/Supervisor

 

Project Agora, the programmatic and native advertising company of TDG, has been partnering with top advertisers and publishers across EMEA since its launch in 2014 with the mission to keep the Open Web Open.

 

The Customer Success unit at Project Agora is responsible for nurturing and growing existing customer relationships. We are currently looking for a Senior Manager to cover our SDR Publisher book of business.  The position is based @ TDG’s Athens Headquarters. Do you have what it takes?

 

Responsibilities:

 

  • Own the Monthly Recurring Revenue goal for the SDR supply book of business
  • Participate in the implementation of our Customer Success software solution; Define KPIs and performance tracking for the team; standardize analysis for weekly standups and coordinate monthly report for leadership team
  • Create and maintain CS Playbooks; develop and implement lifecycle processes to support business growth, helping to define appropriate human-led and digital touch points based on customer tiering
  • Coordinate cross-functional processes with Commercial, Product, Support and Yield teams to help deliver on customer needs
  • Assist in the bi-annual budgeting process with the analysis of actual data and contribute in the top-down and bottoms-up forecasts

 

Required Skills & Experience:

 

  • Bachelor’s Degree in an Engineering/ Data Science or related field
  • Excellent communication skills in English and Greek as minimum
  • Passion for digital advertising, internet trends and continual learning
  • Strong analytical skills, ability to transform data into actions
  • Problem solving mindset, being proactive on improving processes and tools
  • Ability to lead through influence

 

What we offer:

  • A career path at the forefront of digital marketing
  • A competitive salary based on experience and skills
  • A budgeted training and professional development plan
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic and talented team
  • Fresh fruits & best selection of tea everyday
  • Access to TDG’s Library

Thank You

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  • Location
    Kifissia, Attica
  • Department
    Publisher Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor