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Thinkdigital group

TailWind Customer Success Executive

Customer Success · Patras, Achaia
Department Customer Success
Employment Type Contractor
Minimum Experience Entry-level

 

We're on a mission to Democratize Advertising in Emerging Markets!
Wanna Join Forces?

TDG has been breaking down the barriers keeping advertising hostage in Europe & the Middle East since 2006. We have successfully been doing it through our four companies: ThinkDigital, ForestView, Project Agora and TailWind.

In our noble mission we challenge ourselves to work with the best.

TailWind, ThinkDigital Group’s Ad-Tech company and the preferred partner of AppNexus and Sizmek in CEE & MEA, is seeking to hire a Customer Success Executive.

The successful candidate will have the opportunity to work at the forefront of the advertising industry and become part of one of the leading Ad-Tech & Programmatic Advertising companies in EMEA. The successful candidate will be based in Patras and report to Customer Success Manager. 

 

Responsibilities:

  • Become the technical expert for Sizmek fullstack solutions (adserver, dynamic creative optimization)
  • Onboard customers in the platforms and enable them with trainings, advice on platform usage and support to use them for ad-management, campaign creation, creatives creation/testing, reporting etc
  • Resolve technical issues
  • Liaise with customers for providing support and consulting on our digital advertising products and services
  • Manage activities and campaigns across TailWind’s digital advertising platforms and clients
  • Work closely with Account managers to ensure unparalleled customer service


Qualifications: 

  • Proficient level in English.
  • Degree / Diploma in Computer Science/Engineering 
  • Excellent communication and presentation skills with the ability to speak and write clearly and concisely 
  • Proactive, goal-oriented approach and able to understand and prioritize tasks quickly
  • Possess the technical attitude and desire to learn the intricacies of TailWind
  • Knowledge of HTML, CSS is a plus

What we offer:

  • A competitive salary based on experience and skills
  • A performance based bonus scheme
  • Training and professional development plan & budget
  • Access to TDG’s Library for professional and personal development
  • Fresh Fruit Everyday & the best selection of Tea

Thank You

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  • Location
    Patras, Achaia
  • Department
    Customer Success
  • Employment Type
    Contractor
  • Minimum Experience
    Entry-level