Project Agora - Technical Support Team Leader

Technical Support · Kifisia, Athens or Patras, Greece
Department Technical Support
Employment Type Full-Time
Minimum Experience Mid-level

Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to Keep the Open Web Open.  


 In our day-to-day, we work with over 2700 top local digital Publishers and eRetailers in EMEA and LATAM, supporting them to maximize the value out of their every visitor and offer media solutions to more than 9000 local and international advertisers to drive business results. 


Project Agora has been named as one of the 1.000 fastest growing companies in Europe by the Financial Times, enjoying an annual growth of more than 80% every year since 2017. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technology. We live and define our work ethics by our core values. We are Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners and Fat Cow Killers striving to take inefficiency out of the way. Innate Curious we always explore ways to understand root causes and innovate and Positive Bigfoots carrying self-sustainable digital minded happiness to other people. 


Your Impact 


To join us on our mission to keep the Open Web Open, we are looking for a talented Technical Support Tier 1 Team Leader. The successful candidate will have the opportunity to work at the forefront of the advertising industry, as a member of our Support Team, and provide accurate solutions to our Publishers. 



Key Responsibilities 


  • Manage the day to day running of the Tier 1 Team and ensure the Team is adhering to KPIs 
  • Work with internal (Success, Product, Development Departments) and external teams in order to provide solutions 
  • Review escalations, identify weak points and address them 
  • Onboard Project Agora products for all our new and existing Publishers 
  • Enrich and keep updated all training course materials and optimize our training program 
  • Come up with ideas/solutions on how to improve the quality of the response of the team and optimize/simplify internal processes 
  • Balance workload and monitor the daily work flow within the Tier 1 team 


We’re looking for someone who 


  • Holds a Bachelor’s Degree in Computer Science, Information Systems or another related field 
  • Is familiar with web technologies and languages including HTML, CSS, JavaScript 
  • Displays excellent communication skills in English, both written and verbal 
  • Has fully developed customer service skills 
  • Is able to prioritize and deliver to strict deadlines  
  • Has previous experience in leading a team   
  • Is looking to consistently produce high-quality work, with a proactive attitude 
  • Able to work in a fast-paced environment with excellent organizational skills
  • Knowledge of the Spanish language (or native speaker) will be a plus.  



Benefits and Perks 


Project Agora company is part of TDG, recognized as a Best Workplaces™ for 2022. We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:  

  • A competitive salary based on experience and skills    
  • A budgeted training and professional development plan 
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team 
  • Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work 
  • Health insurance scheme 
  • Access to TDG’s Library for professional development 
  • Fresh fruits & best selection of tea every day 


Additional Information 


  • Τype: Full-time   
  • Seniority Level: Mid-level 
  • Reports to: Technical Support Manager 
  • Location: Patras, Greece


Project Agora offers a hybrid working model. Team members all over the EMEA region currently can meet in person every other week. Project Agora continues to grow our team by conducting a remote-first onboarding process. 


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  • Location
    Kifisia, Athens or Patras, Greece
  • Department
    Technical Support
  • Employment Type
  • Minimum Experience