Project Agora - Customer Success Manager

Customer Success · Kifissia, Attica
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to keep the Open Web Open. In our day-to-day, we work with over 2000 top digital Publishers and E-tailers in EMEA and LATAM, supporting them to maximize the value of each visitor, managing 11.5 billion impressions per month.


Project Agora has enjoyed a steady growth of more than 50% a year since its founding in 2014. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technologies. We challenge ourselves to work with the best. We are Fat Cow Killers improving process efficiency, Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners, Always Curious to explore ways to innovate and we have Positive Bigfoots carrying self-sustainable digital minded happiness to other people. 

 

Your Impact


To deliver on our noble mission to further grow our Customer Success Team, we are looking for a talented Customer Success Manager. You’ll join an established and fast-paced environment with the main focus on being an expert on topics related to online advertising technology solutions, monetization and maximization of user value. Within our growing organization, you will have the opportunity to work at the forefront of the advertising industry and become part of one of the leading Ad-Tech & Programmatic Advertising companies in EMEA and LATAM.    


Being part of a fast-growing scale-up organization, the role requires a passionate, data-driven and team player with strong interpersonal skills to contribute to our business growth. 


The Customer Success Unit at Project Agora is responsible for nurturing and growing existing customer relationships, with the mission to maximize customer lifetime value. 


The successful candidate will be based at TDG’s Headquarters in Athens.


Come join us and help keep the Open Web Open.

 

Key Responsibilities


  • Own an allocated portfolio of accounts with specific monthly recurring revenue goals. 
  • Build trusted business relationships with clients and act as a subject matter expert on topics related to monetization and maximization of user value. 
  • Utilize our proprietary reporting system and Customer Success software to monitor revenue trend, client health and product adoption. 
  • Prepare regular client calls and business reviews. Provide data-driven analyses on client performance, showcase our latest solutions, up-sell and cross-sell our products. 
  • Work hand-in-glove with internal teams to maximize client performance, provide a feedback loop to Product on new features and enhancements. 
  • Generate revenue and profitability forecasts for new partnerships. 

 

We’re looking for someone who


  • Holds a bachelor’s Degree in Engineering/ Data Science or a related field. 
  • Demonstrates excellent communication skills and Greek as a minimum. 
  • Shares a passion for digital advertising, internet trends and continual learning. 
  • Has strong analytical skills, ability to transform data into actions. 
  • Has a problem-solving mindset, being proactive on improving processes and tools. 

 

Benefits and Perks


Project Agora company is part of TDG, recognized as a Great Place to Work® for 2021. We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:


  • A competitive salary based on experience and skills. 
  • A budgeted training and professional development plan. 
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team. 
  • Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work. 
  • Health insurance scheme. 
  • Access to TDG’s Library for professional development. 
  • Fresh fruits & best selection of tea every day. 

 

Additional Information


  • Τype: Full-time 
  • Reports to: Customer Success Senior Manager, Project Agora 
  • Location: Athens, Greece


Project Agora is continuing to grow our team during the COVID-19 pandemic, conducting remote-first hiring and onboarding process. Thinkers all over the EMEA region can work remote-first until September 2021. 

Thank You

Your application was submitted successfully.

  • Location
    Kifissia, Attica
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced