Project Agora - Customer Success Analyst (Spanish or Portuguese Speaker)

Customer Success · Kifisia, Athens or Patras, Greece
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to keep the Open Web Open. In our day-to-day, we work with over 2000 top digital Publishers and E-tailers in EMEA and LATAM, supporting them to maximize the value of each visitor, managing 11.5 billion impressions per month.


Project Agora has enjoyed a steady growth of more than 50% a year since its founding in 2014. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technologies. We challenge ourselves to work with the best. We are Fat Cow Killers improving process efficiency, Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners, Always Curious to explore ways to innovate and we have Positive Bigfoots carrying self-sustainable digital minded happiness to other people.


Your Impact


To deliver on our noble mission to further grow our Publisher base and expand our offering in more sites, we are looking for a talented Spanish / Portuguese speaker to join us as a Customer Success Analyst. You’ll join an established and fast-paced environment with the main focus on advising and guiding a wide range of partners about the efficiency of our online marketing solutions. Within our growing organization, you will have the opportunity to work at the forefront of the advertising industry and become part of one of the leading Ad-Tech & Programmatic Advertising companies in EMEA and LATAM.   

 

Being part of a fast-growing scale-up organization, the role requires a passionate, self-driven and team-player professional with strong interpersonal skills to contribute to our business growth.


The Customer Success Unit at Project Agora is responsible for nurturing and growing existing customer relationships, with the mission to maximize customer lifetime value.


The successful candidate has the flexibility to be based at TDG’s Headquarters in Athens or the TDG’s Tech Hub in Patras.


Come join us and help keep the Open Web Open.


Key Responsibilities


  • Become a subject matter expert on topics related to online advertising technology, monetization and maximization of user value for our publishers.
  • Utilize our proprietary reporting system and Customer Success software to monitor revenue trend, client health and product rollout progress.
  • Prepare data-driven analyses for client calls and Business Reviews to update on performance, and identify revenue opportunities.
  • Assist Senior Team members in providing revenue and profitability forecasts for potential partnerships.  
  • Familiarize with our different platforms and products and provide feedback to the Product team on new features and enhancements.


We’re looking for someone who 


  • Holds a bachelor’s Degree in Engineering/ Data Science or in a related field.
  • Demonstrates excellent communication skills in English and Spanish or Portuguese as a minimum. 
  • Shares a passion for digital advertising, internet trends and continual learning.
  • Has strong analytical skills, ability to transform data into actions.
  • Has a problem-solving mindset, being proactive on improving processes and tools.

  

Benefits and Perks 
 

Project Agora company is part of TDG, recognized as a Great Place to Work® for 2021. We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:


  • A competitive salary based on experience and skills.
  • A budgeted training and professional development plan.
  • A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team.
  • Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
  • Health insurance scheme.
  • Access to TDG’s Library for professional development.
  • Fresh fruits & best selection of tea every day.


Additional Information

 

  • Τype: Full-time
  • Reports to: Customer Success Senior Manager, Project Agora
  • Location: Patras or Athens, Greece


Project Agora is continuing to grow our team during the COVID-19 pandemic, conducting remote-first hiring and onboarding process. Thinkers all over the EMEA region can work remote-first until September 2021.

Thank You

Your application was submitted successfully.

  • Location
    Kifisia, Athens or Patras, Greece
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level